If you cannot resolve the problem with the person you have been dealing with, ask them for the name of their manager (letters from us will also give this information). You can then ask to speak, or if you prefer, write to them. They will certainly investigate your complaint and tell you what they are going to do about it. Most complaints are settled in this way, very often immediately, If this is not the case, we always aim to respond within ten working days.
If you are still not satisfied, you can write to the Managing Director of EmployEasily Legal Services
Gary H Sutherland
Managing Director
EmployEasily Legal Services Limited
Baltic Chambers
Suite 544-545, 50 Wellington Street
Glasgow
G2 6HJ
who will see that your complaint is followed up promptly and fairly.